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EXCHANGE & RETURN POLICY

We put our best effort into every product and wish to provide the finest products. Therefore, product quality is guaranteed to be inspected before items are dispatched. However, the product may be damaged during the delivery process. Should this happen please return the damaged or wrong products by contacting our customer service. For the exchange and return procedures, please contact via info@doughnutofficial.com. 

RETURN OF MERCHANDISE

If you are not completely satisfied with your purchase, you may return the product to us within the period of 30 days since your purchase (excluding promotional or sale items). We will offer a full refund in the amount of the purchase excluding shipping costs.

FAULTY PRODUCTS

We offer exchanges if you received a damaged, defective, or incorrect product. We will arrange to re-send the product in the same manner of shipping method originally used for purchase without extra delivery charge. If you have returned a damaged, defective, or incorrect product to us, the return shipping fee will also be refunded to you.

COLOR DISCLAIMER

The color of products may appear differently on different monitors due to variations in monitors and browsers. Therefore, the color of the actual product and the product shown on the monitor might vary. We do our very best to make sure our product images are as close to the exact product as possible, but cannot guarantee the differences that may occur. Please be aware that color differences do not count as defective or incorrect items, thus, it is not applicable to make any exchanges or returns.

ITEM CONDITION FOR RETURN

Returned products must include any original packaging, dust bags, warranty or authenticity cards, spare parts, and with all tags intact, including hanging tags.  The condition of the returned item is left at the discretion of Doughunt.

RETURN PROCEDURES FOR INTERNATIONAL ORDERS

If you have received a defective or incorrect item, please contact us at info@doughnutofficial.com with the following information:

  • Username
  • Order number
  • 3 photos showing the backpack’s conditions

     

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