To request a return or exchange, please contact us at info@doughnutofficial.com within 10 days of receiving your order, stating the reason with your order number  for your request.

Conditions for Returns & Exchanges:

• The item must be unworn, unused, with all original tags attached, and in its original packaging.
• A receipt or proof of purchase is required.
• Returns without prior communication will not be accepted.
• Promotional or sale items are non-refundable and non-exchangeable.
• Orders purchased from distributors, marketplaces, or retail stores cannot be refunded through Doughnut Official.

Refunds:

• Change of Mind: If you wish to return an item for any reason other than damage, defect, or incorrect item, a refund will be issued excluding shipping costs.
• Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, you are eligible for a full refund, including the return shipping fee.
• Refunds will be issued to the original payment method and may take 5-10 business days to process.

Exchanges:

• We offer exchanges within 10 days of purchase if you receive a damaged, defective, or incorrect item.
• The replacement item will be shipped using the same shipping method as the original order, with no additional charge.
• If you return a damaged, defective, or incorrect item, the return shipping fee will be refunded.
• If you wish to exchange your item for a different model or color, you are responsible for the return shipping fee and the reshipping fee.

If you received a defective or incorrect item, please email info@doughnutofficial.com with the following details:

• Full Name
• Order Number
• Three clear photos showing the product’s condition

Once your request is reviewed and approved, we will provide return instructions. Unauthorized returns will not be accepted.

Color Disclaimer:

Product colors may vary slightly due to monitor settings. Color differences do not qualify as defects and are not eligible for returns or exchanges.

Retail Store Policy:

Online orders cannot be returned or exchanged at retail stores.

Refund Processing Time:

Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

For further assistance, feel free to contact us at info@doughnutofficial.com.