Terms and Conditions

Effective Date: 8 May 2025

Welcome to Doughnut Official! These Terms & Conditions govern your access and use of our website https://doughnutofficial.us/ (the "Website") and the purchase of our products. By using our Website, you agree to these terms. If you do not agree, please do not use our services.

1. General Information

1.1 Company Details
Doughnut Official (“we,” “us,” or “our”) is an online retailer specializing in high-quality bags and accessories.

1.2 Eligibility
To shop on our Website, you must be at least 18 years old or have permission from a parent/guardian.

1.3 Modifications
We may update these Terms & Conditions at any time. Any changes will be effective upon posting. Please review this page periodically.

2. Ordering & Payments

2.1 Placing an Order

When you place an order, you agree to provide accurate and complete information.
All orders are subject to acceptance and availability.
We reserve the right to cancel or limit orders at our discretion.

2.2 Pricing & Payment

Prices are listed in USD and may include applicable taxes.
We accept Apple Pay, Google Pay, Shop Pay, PayPal, Credit Cards (Visa, Mastercard, American Express)
Payments are processed securely via third-party payment providers.

2.3 Order Confirmation

After placing an order, you will receive an order confirmation email.
If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at info@doughnutofficial.com.

2.4 Order Changes & Cancellations

Orders cannot be modified once they have been processed.
If you need to cancel an order, contact us within 12 hours. Once shipped, cancellations are not possible.

3. Shipping & Delivery

3.1 Shipping Policy

We ship worldwide. Available shipping options will be displayed at checkout.
Delivery times vary based on location and shipping method.
You will receive a tracking number once your order has been shipped.

3.2 Customs & Duties

International customers are responsible for any applicable import taxes or customs fees.

3.3 Missed or Failed Deliveries

If a delivery attempt fails due to incorrect address details, you may need to arrange a redelivery with the courier. If an order is returned to us due to an incorrect address or unclaimed package, reshipping fees may apply.

4. Returns & Exchanges

4.1 Return Policy

We accept returns for refunds or exchanges within 10 days of receiving your order.
Items must be unused, in original packaging, with all tags attached.
Returns without prior authorization will not be accepted.

4.2 Refund Policy

Refunds for change-of-mind returns are issued excluding shipping fees.
Refunds for damaged, defective, or incorrect items are issued in full, including return shipping costs.
Refunds are processed within _____ business days after we receive the returned item.

4.3 Exchange Policy

Exchanges are available within 10 days for damaged, defective, or incorrect items.
If exchanging for a different model/color, customers must cover return shipping costs.

For return instructions, contact us at info@doughnutofficial.com.

5. Warranty & Repairs

5.1 Product Warranty

We offer a one-year warranty covering defects in materials and workmanship.
Warranty does not cover normal wear and tear, accidental damage, or improper use.

5.2 Repair Services

We offer repair services for items beyond the warranty period for a fee.
For warranty claims or repairs, contact info@doughnutofficial.com with photos and order details.

6. Intellectual Property

6.1 Copyright & Trademarks

All content on our Website (text, images, logos, product designs) is the property of Doughnut Official.
You may not use, copy, or distribute any content without our written permission.

6.2 User-Generated Content

If you tag us or submit photos of our products, you grant us permission to repost and use them in marketing materials.

7. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from the use of our Website or products.
We do our best to ensure the accuracy of product descriptions, but we do not guarantee colors will appear exactly as shown on different screens.

8. Privacy & Data Protection

Your privacy is important to us. We handle your personal data according to our [Privacy Policy], which you can review here.
We use cookies to enhance user experience. By using our Website, you consent to our use of cookies.

9. Governing Law & Dispute Resolution