If you forgot to apply a discount code, please contact us at info@doughnutofficial.com as soon as possible. We can manually apply the discount to your existing order if it has not yet been processed.

Once an order is placed, the handling process begins immediately. If you need to update your shipping details, please contact us as soon as possible at info@doughnutofficial.com with your Order Number.

Note: If your order status has changed to “Shipped,” no further changes can be made.

Please check your spam or junk folder, as the confirmation email may have been filtered there.

The order confirmation is usually sent immediately, but in some cases, there may be a delay. If you haven't received anything within 24 hours, please contact us at info@doughnutofficial.com for assistance.

If you placed a duplicate order, contact us within 12 hours at info@doughnutofficial.com, so we can help cancel the duplicate before it is processed.

If there has been no tracking update for 12 business days, please contact us at info@doughnutofficial.com, so we can check the status of your shipment.

If the tracking information shows “Delivered”, but you haven’t received your package:

• First, check with neighbors, family members, or anyone residing at your address to see if they accepted the package on your behalf.
• If you still cannot locate the package, contact us at info@doughnutofficial.com, and we will assist you in resolving the issue.

Please check your spam or junk folder, as the confirmation email may have been filtered there.

The order confirmation is usually sent immediately, but in some cases, there may be a delay. If you haven't received anything within 24 hours, please contact us at info@doughnutofficial.com for assistance.

If you receive an incorrect or damaged item, please contact us within 10 days of receiving your order at info@doughnutofficial.com with the following details:

• Order number
• Clear photos of the product showing the issue
  

Once we review and approve your case, we will provide return instructions. Returned items must be in original condition, unused, with all tags attached, and in the original packaging.

Yes, we accept returns for change-of-mind purchases within 10 days of receiving your order.

• Contact us at info@doughnutofficial.com with your order number and photos of the product.
• The product must be unused, with all tags attached, and in its original packaging.
• Shipping fees for change-of-mind returns are the responsibility of the customer.

• Refunds for change-of-mind returns will be processed back to the original payment method, excluding shipping costs.
• Refunds for defective or incorrect items will be processed in full, including the return shipping fee.
• Refunds typically take 5-10 business days to reflect in your account, depending on your payment provider.

Yes! If you’d like to exchange for a different model or color, you are responsible for the return shipping fee. Contact us at info@doughnutofficial.com for exchange instructions.

We offer a one-year warranty for defects in materials or workmanship. If your item is damaged within a year:

• Contact us at info@doughnutofficial.com with your order number and photos of the issue.
• We will assess whether the item can be repaired or needs replacement at no additional charge.

Yes! We offer repair services for bags beyond the one-year warranty with a repair fee. Shipping costs (both ways) will be the responsibility of the customer. Contact us at info@doughnutofficial.com for more details.